The Role
The Director of Golf at The Hertsmere will lead and oversee all golf-related operations, ensuring a distinctive, enjoyable, and inclusive experience for golfers while driving optimal financial performance and member satisfaction. This strategic role requires developing and implementing innovative plans to support the venue’s growth, working closely with various departments to deliver seamless service. The Director of Golf will manage a high-performing golf services team, maintaining top-quality facilities and enhancing customer engagement through creative programs.
Additionally, they will be responsible for financial oversight, budgeting, and the continued evolution of golf products and services to align with The Hertsmere’s ambitious vision.
About The Hertsmere
The Hertsmere offers a premier golfing and leisure experience in North London, combining professional-grade facilities with a warm, welcoming atmosphere. Its centrepiece, an expertly designed 18-hole course, provides an engaging challenge for golfers of all abilities. The state-of-the-art driving range features 26 flood-lit bays equipped with Toptracer technology, enhancing practice sessions with interactive elements and precise ball-tracking.
The golf academy, led by qualified PGA Professionals, offers expert instruction and fosters skill development in a supportive environment. The Hertsmere prides itself on nurturing a sense of community among golf enthusiasts while maintaining a high standard of play.
With a premium restaurant and bar named “Script,” the food and beverage experience caters to a diverse audience of golfers, special events, and elevated casual diners. With its stunning course views, the restaurant provides an elegant setting for all occasions, complemented by a refined menu and carefully crafted cocktails.
The Hertsmere’s commitment to excellence extends to its inclusive atmosphere, ensuring a quality experience accessible to all visitors. Whether for a serious game, a casual outing with friends, or a family gathering, The Hertsmere provides a versatile venue where professionalism meets hospitality.
The Hertsmere Website: www.thehertsmere.co.uk
Script: Restaurant and Bar Website: www.scriptrestaurant.co.uk
Director Of Golf Job Description
To lead and manage all golf-related services at The Hertsmere, ensuring a unique, fun, and inclusive golfing experience while optimizing financial performance and golfer satisfaction.
Ensuring the strategic success of the department in line with the aspirations of the venue. The Hertsmere is growing quickly, and the Director of Golf and the golf services team will be central to the evolution and growth of a core pillar of the business.
– Strategic Leadership
Develop and implement strategic plans for all golf operations.
Optimize financial performance of golf-related activities.
Innovate with progressive strategies for golf products and services.
– Operational Management
Oversee daily golf course operations, including tee time management and event planning.
Manage golf operations team and foster a customer-focused culture..
Ensure smooth integration with other departments.
– Financial Oversight
Prepare and manage golf department budgets.
Monitor and analyse financial performance.
Implement strategies to maximize profitability.
– Member and Guest Experience
Foster a fun, welcoming and inclusive atmosphere.
Develop programs to engage new players and to grow and retain members.
Address customer issues promptly and professionally.
– Team Leadership
Build and lead a cohesive, high-performing team.
Set clear goals and expectations for staff.
Provide consistent feedback and support.
– Facility Management
Maintain high standards for the golf course, driving range, and academy.
Collaborate on capital expenditure planning.
Ensure compliance with health and safety procedures.
– Marketing and Communication
Work with marketing team on promotional strategies.
Effectively communicate with membership on golfing matters.
Manage social media presence for golf operations.
Candidate Qualifications
- PGA, CMAE, or equivalent qualifications
- Proven experience in golf operations management
- Strong track record in team leadership and customer service
- Proficiency in golf course management software
- Demonstrated ability in financial management and strategic planning
Key Candidate Characteristics
- Strategic thinking, planning and delivery
- Financial acumen and business management
- Leadership and team development
- Customer service excellence
- Innovation and adaptability
- Effective communication and interpersonal skills
- Problem-solving and decision-making
- Golf industry expertise
Success Metrics
- Financial performance of golf operations
- Member satisfaction and retention rates
- Golf course utilization and revenue optimization
- Team performance and development
- Innovation in golf products and services
- Efficiency of golf operations
Salary And Benefits
- A basic salary up to £50,000 per annum
- 33 days holiday
- Private medical insurance
- Pension
- Uniform
- Meals when on duty
Instructions On How to Apply
Prepare a thoughtful cover letter addressed to the Michael Herd, Head of International Search & Consulting at Kopplin Kuebler & Wallace, and clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why The Hertsmere and the Elstree area will be beneficial to you, your family, your career, and the Club if selected.
IMPORTANT: Save your resume and letter in the following manner:
“Last Name, First Name – Resume” & “Last Name, First Name – Cover Letter – Hertsmere DOG” (These documents should be in Word or PDF format).
Submit your application, including both documents, to [email protected]
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